How Social Cannabis used AIQ to build a culture-driven, loyalty-first marketing strategy

Industry:
Regulated Industry

Products:
Marketing

Social Cannabis had a vision: build a brand that thrives on culture, community, and connection – rather than just discounts. Being a new retailer in a competitive market, standing out required more than just great products.

They needed a strategy that would turn first-time buyers into lifelong brand advocates, while ensuring every marketing dollar worked smarter, not harder.

That’s where AIQ came in.

The loyalty revolution: A data-driven approach

At the core of Social Cannabis’s success is its loyalty program, fueled by AIQ’s signup forms, audience segmentation, and multi-channel campaigns. Instead of chasing one-off transactions, Social Cannabis built a self-sustaining ecosystem. One where loyalty members drive nearly all engagement and revenue.

The numbers tell the story:

+49,700 new loyalty signups (Jan 2024 – Jan 2025)
82,000+ active loyalty members
Nearly 100% of active subscribers (email/text) are loyalty members
87% of total revenue comes from loyalty members

What does this mean? Every message sent isn’t just a marketing effort – it’s an investment in high-value, returning customers.

The power of personalization: How AIQ turned engagement into sales

Once customers joined Social Cannabis’s loyalty program, the real magic happened. AIQ’s automated campaigns nurtured those relationships, keeping customers engaged and driving predictable, scalable revenue.

When an email was opened → 14.5% of total revenue followed

When a text was sent → 17% of total revenue followed

When an email was sent → 61% of total revenue followed

This proactive, behavior-driven engagement strategy ensured that customers weren’t just receiving messages – they were acting on them.

The $7.5M impact: AIQ’s multi-channel strategy in action

Social Cannabis didn’t just send messages; they optimized every touchpoint for maximum impact. With AIQ’s multi-channel automation, they could deliver the right message, at the right time, to the right audience.

Campaign performance (Jan 2024 – Jan 2025):

  • Total ranking keywords on Google increased from 7,600 to 17,000
  • Total impressions on Google increased 23% from 3.2m to 4m
  • CTR jumped 33% due to 5.5% improvement in average rank positions across all keywords
  • Total clicks from Google up 64% from 725,000 to 1,200,000

Strain Related Searches

Total revenue generated: $7.5M
Total conversions: 117,000+
ROI efficiency: 482x (That’s a 48,250% return on investment)

If we were to break down just the traffic from queries with “strain” vs. the cost of our menu solution over the 3 month period, you’d get to a ROI of 626%.

Breaking it down by channel:

E-mail

2.23M

Messages Sent

$5.65M

Rev. Generated

75%

% of Total Rev.

$5.63M

Total ROI
SMS

322K

Messages Sent

$1.76M

Rev. Generated

23%

% of Total Rev.

$1.69M

Total ROI
The numbers confirm it: AIQ-powered email and SMS weren’t just communication tools – they were revenue-driving engines.

More than just transactions: Turning everyday moments into engagement wins

What set Social Cannabis apart wasn’t just how much they sold – but how they sold it. They aligned their marketing with real-world moments their customers cared about, using AIQ to execute high-impact, culturally relevant campaigns

Snow days arctic blast campaign

  • Triggered by weather conditions to drive customers to the store during historically slow periods.

  • Revenue generated: $54.2K | ROI: 53,915%

Denver football playoffs campaign

  • Game-day deals designed to engage sports fans.

  • Revenue generated: $14.7K | ROI: 14,653%

Be.Social community campaign

  • Loyalty-exclusive offers that reinforced customer retention.

  • Awareness driver for a charitable giving program that includes 10 brands

  • Revenue generated: $34.9K | ROI: 34,868%

Concert & event ticket giveaways

  • AIQ-powered sign-up incentives attracted new customers while reinforcing Social Cannabis’s community-first brand.

With AIQ automation, these campaigns weren’t just creative – they were scalable, repeatable, and optimized for ROI.

Key takeaways: Why AIQ was a game-changer

Loyalty = revenue powerhouse – With 87% of total revenue coming from loyalty, Social Cannabis proved that subscriber engagement fuels sustainable growth.

Email & SMS = revenue drivers – With $7.5M in AIQ-powered campaign revenue, omnichannel engagement was essential to maximizing sales.

Signups → sales: The data-backed growth loop – AIQ’s Signup Forms converted leads into long-term customers, fueling a constant pipeline of high-value buyers.

AIQ automation scaled results without scaling resources – A lean marketing team executed enterprise-level campaigns, driving massive ROI with minimal manual effort.

Why this matters for retailers

Social Cannabis proved that marketing isn’t just about pushing promotions, it’s about creating moments that matter.

  • Less work, bigger results: AIQ’s automation meant a small team could execute at scale.

  • More than just sales: Lifestyle-driven campaigns deepened brand loyalty beyond transactions.

Smart spending, massive ROI: Every dollar spent was optimized for high-impact, data-backed results.

Experience These Results for Yourself.

Industry:
Regulated Industry

Products:
Marketing

Final takeaway: The AIQ advantage

“With AIQ, Social Cannabis has set itself apart in a discount-driven market by focusing on the customer. By leveraging AIQ’s platform, they are able to connect with their audience in ways that resonate with their values, preferences, and lifestyle. This shift has proven that when you align with what truly matters to your customers, you don’t just drive sales—you cultivate lasting relationships built on trust, authenticity, and shared experiences.”

Johari Rahim
Social Cannabis

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