Help that’s always on.

Get help 24/7, right inside your AIQ account. AIQ Support Chat handles anything that isn’t working. Astro Prompt helps you build and learn. And a US-based team is there for anything chat can’t solve.

Login for supportSupport docs
AIQ SupportExample
Available now · 24/7

An easy way to remember it

AIQ Support ChatAstro Prompt
Juniper Coffee & CompanyExample conversation
Juniper

“Something’s broken in my account.”

AIQ Support Chat

Describe what is happening in your account. This example shows the support route; no request is sent.

Juniper Coffee & CompanyExample conversation
Juniper

“How do I do this?”

Astro Prompt

Tell me what you want to build or learn. You review and approve anything before it goes live.

Anything chat can’t solve goes to a real person on our US-based team.

Fictional Juniper example. Nothing is sent.

Three things every customer gets

Always on

24/7, in your account

Every hour, every day

No office hours to wait for. Help is open day or night, right where you work.

A US-based team

Real people

Anything that can’t be solved in chat goes straight to our support agents.

Within one business day

Fast responses

Our agents connect with you to resolve tickets, with escalation to Engineering when it’s needed.

One for when something’s broken. One for everything you want to do next.

Two ways to get help

AIQ Support Chat

When something isn’t working

Open AIQ Support Chat inside your AIQ account, any time, day or night. Report a bug, troubleshoot an issue, or ask any support question.

If a ticket is created, you can track it in your account while our US-based agents work to resolve it.

Support ChatTicketUS-based team

Astro Prompt

When you want to build or learn something

Astro knows your account, the platform, and how everything connects. Ask how to do something and it walks you through it, or takes care of it for you.

Nothing goes live without your approval. You stay fully in control.

Juniper Coffee & CompanyIllustrative how-to request
Juniper

How do I build a campaign for loyalty members?

Astro Prompt

Start with the audience, then review the campaign before anything goes live.

AI speed, with a real team behind it.

The best of both

You get the speed of AI and the judgment of real people. AIQ Support Chat and Astro Prompt are ready every hour of every day. Anything that can’t be solved in chat goes straight to our US-based agents, who connect with you within one business day. No waiting for office hours, and no getting stuck with a bot.

  1. 1Ask in AIQ Support Chat
  2. 2A ticket is created
  3. 3A US-based agent picks it up
  4. 4Escalated to Engineering if needed
  5. 5Resolved within one business day
How a ticket movesExample
Juniper Coffee & CompanyTicket JC-1048 · Fictional example
Previewing stage 1 of 5Ask in AIQ Support Chat
Example ticket journey

Describe what is not working in the account. This local example stays on the page.

Account
Juniper
Support route
AIQ Support Chat

Choose a stage to inspect this local example. No ticket is created or changed.

Expert help with the platform, whenever you need it.

Astro Prompt

Learn any feature
Astro Prompt walks you through setup and any feature in detail, whenever you need it.
Get campaigns built
It builds campaigns attached to the segments you choose, using the branding in your account, with approval fully in your hands.
ROI reporting anytime
Ask for ROI reporting whenever you want it. No waiting on a scheduled review.
Business reviews on your schedule
Run performance and business review reports weekly, monthly, or on demand.
Your data, your way
Get results as bar charts, graphs, or whatever format you prefer.
Download the Astro Prompt guide

*Astro Prompt requires an Astro credit package.

Astro PromptExample
Learn any featureGet campaigns builtROI reporting anytimeBusiness reviews on your scheduleYour data, your way
Juniper Coffee & CompanyIllustrative prompt
Juniper

Show me how to set up a loyalty feature.

Astro Prompt

I can walk you through the setup and explain each step.

Juniper Coffee & CompanyIllustrative prompt
Juniper

Build a campaign for my selected audience.

Astro Prompt

Here is an example campaign draft using the account’s branding. Review it before approval.

Juniper Coffee & CompanyIllustrative prompt
Juniper

Show me the ROI report for my campaigns.

Astro Prompt

I can help you review the account’s ROI reporting. This example contains no live business results.

Juniper Coffee & CompanyIllustrative prompt
Juniper

Help me prepare a monthly business review.

Astro Prompt

Review the account’s performance and choose the reporting period for your business review.

Juniper Coffee & CompanyIllustrative prompt
Juniper

Show this report as a bar chart.

Astro Prompt

Choose a report view that makes the information useful to you.

Fictional Juniper prompts. No report, campaign, or account is changed.

Support engineers who know your business.

Want a dedicated expert?

For teams that want more hands-on help, AIQ offers premium support backed by a team of Customer Support Engineers.

AIQ Customer Support Engineers
Named experts who know your account and your goals.
1:1 support calls
Book time with your Customer Support Engineer, right from AIQ Support Chat.
Proactive monitoring
Adoption tracking and red-flag monitoring, so issues get caught early.
On-site implementation review*
For retailers, an on-site evaluation of how AIQ is set up in your stores.
Customer Support EngineersExample
Account context
Customer Support Engineer
1:1 support
From AIQ Support Chat
Monitoring
Adoption and red flags

On-site implementation review belongs to the Enterprise qualification below.

Illustrative support workspace. No call is booked or account monitored.

Talk to the AIQ team about premium support

*On-site implementation reviews are available to Enterprise clients with an established MRR base. They are not included with Premium support.

Frequently asked questions

When is support available?

Always. AIQ Support Chat and Astro Prompt are built into your AIQ account and available 24/7.

What happens if chat can’t solve my issue?

It goes straight to our US-based support agents, who connect with you to resolve it within one business day, with escalation to Engineering when needed.

Can I talk to a real person?

Yes. Our US-based agents handle anything chat can’t. Premium support adds the ability to connect via a ticket or through 1:1 calls with our Customer Support Engineering team.

Will Astro change anything without me?

No. Nothing goes live without your approval. You stay fully in control.

Help is always on. So you can be too.

See how AIQ Support Chat, Astro Prompt, and our US-based team keep your business moving, every hour of every day.

AIQ Support

Book a demo