Give shoppers answers while they browse.

Help customers with store, menu, and product questions on your website. Keep conversations organized so your team can see what was asked and follow up where needed.

See Chat AIBook a demo
Astro Chat AIExample
JUNIPERCOFFEE & COMPANY
An iced latte at Juniper CoffeeIced oat latteMade for your daily ritual.
Juniper assistantExample chat

“How do I check my loyalty points?”

“I can help. Let’s verify your account first.”

Verification before account details
Prepared conversation · No message sentReplay example

Help a customer take the next step.

Shared inboxExample tickets
Website chat

Loyalty points

Example
Customer

“How do I check my loyalty points?”

Agent

“I can help. Let’s verify your account first.”

Account verification comes before account information.

Make help easier to find.

Store information
Store hours
Menu questions
Product information

Answer common questions

Bring store and product information into the shopping experience.

Account questions
Verify the customer

Then check account information.

Verification required

Support loyalty questions

Help verified customers check account information.

Shared inbox
Website chat
Inbound text
One conversation inbox

Keep conversations together

Bring website chat and inbound text tickets into one inbox.

The same business knowledge, online and by phone.

Connect Shared Memory to give Voice AI and Chat AI a common source for policies and FAQs.

Shared MemoryExample
Juniper business knowledgePolicies · FAQs
Voice AI
Chat AI

A few things to know.

Where do conversations go?

Website chat creates tickets your team can review in the shared inbox.

Is this the Terpli shopping experience?

Terpli is a separate product discovery offering. Ask about the availability of its planned Chat AI integration.

Make your website easier to get answers from.

Book a demo