QuestionCan I return unopened beans?Answer
Use the return policy your team provides.
FAQs
Add answers to recurring questions.
Give Voice AI and Chat AI the same answers.
Add your FAQs, policies, files, and links once. Voice AI and Chat AI can use that shared information to answer customer questions. Set different answers for stores that need them.
Knowledge buckets
Organize the information your agents work from.
Juniper policies1 file · 1 link
AttachedFrequently asked questionsCommon customer questions
Agent behaviorsInstructions for specific situations
Used by
Voice AIChat AI
Built-in tools provide connected store information and inventory.
One policy. A useful answer on the phone and online.
Juniper adds its return policy once. When a customer asks about unopened coffee beans, Voice AI and Chat AI can both answer using that policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Can I return unopened coffee beans?
Voice AIExample answer
Unopened coffee beans can be returned within 14 days with a receipt.
Source · Juniper return policyChat AIExample answer
Unopened coffee beans can be returned within 14 days with a receipt.
Source · Juniper return policyWhat you can add to Shared Memory.
Juniper policies.pdfFile
Juniper returns pageLink
Files and links
Share business information your agents need.
WhenA customer asks about returnsRespond using
The return policy in shared knowledge.
Behaviors
Define responses for specific situations.
Set a shared answer. Make exceptions by location.
Start with an answer that applies to every store. If one store has different return instructions, set an override for that location and sync the change.
Shared defaultBusiness knowledge
Location overrideDetails for that store
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
A few things to know.
Should I upload store hours and inventory?
Use built-in tools for information they already provide. Add knowledge for information outside those tools.
Can locations use different answers?
Supported overrides let you tailor information by location.