Set it up once. It keeps working.
Flows automate customer journeys based on what customers do, from welcome series and abandoned carts to win-backs, with every step measured.
Book a demoWin-back FlowDraft · Example
TriggerLapsed loyalty members
Email #1A reason to reconnect.
Wait 3 days
SplitCustomer returned since the email?
Yes
End Flow
No
SMS #2A timely reminder.
Review the journey before activation
The follow-up is where the sale happens.
Most customers need more than one message. Flows send the second and third touch automatically, at the right time.
Triggers, waits, and actions.
- 1
Choose what starts the flow
- 2
Add waits and branches
- 3
Send messages or update profiles
- 4
Track every step
Welcome journeyExample editor
Journey
TriggerCustomer signs up
Email #1Welcome to Juniper.
Wait 1 day
SplitHas the customer placed an order?
Yes
Update profileCustomer
No
Email #2Plan your first visit.
Proven automations.
- Welcome series
- Greet new members and set up their next visit.
- Abandoned cart
- Bring shoppers back to finish their order.
- Win-back
- Reach customers who haven’t been back in a while.
- Retention
- Keep regulars engaged between visits.
Journey libraryExample journeys
Welcome series
JourneyCustomer signs upEmail invitation
Abandoned cart
JourneyCart left behindSaved-cart reminder
Win-back
JourneyNo recent visitA reason to return
Retention
JourneyRecent purchaseKeep in touch
Start with the customer moment
Weekend visit FlowExample
AI Prompt
Is rain forecast in Denver this weekend?
Illustrative real-world conditionYes
EmailAn indoor coffee break.
No
EmailCoffee for the walk.
- Re-entry
- Allowed
- Profile update
- Weekend audience
- Step activity
- Track in Flow analytics