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New on the blog
Meet Astro. The AI operating system for AIQ.
"Build me a 20% off campaign for lapsed customers." Astro can have it ready before you finish your coffee. You decide when it sends.
See what Astro can do →New on the blog
"Build me a 20% off campaign for lapsed customers." Astro can have it ready before you finish your coffee. You decide when it sends.
See what Astro can do →
Introducing a +67% boost in monthly customer touchpoints—AIQ’s new support model underscores our commitment to your growth, delivering a service that offers even more.
We understand the challenge of connecting with customers in a competitive market. While others scale back, we’re expanding our customer success department to help you thrive.
Our upgrade means a +67% increase in customers receiving dedicated support monthly, ensuring your team gets personalized help exactly when needed. This drives stronger engagement, advanced analytics insights, and lasting loyalty.
67% More Support: A significant increase in monthly customer touchpoints, bringing more personalized and consistent support.
Commitment to Growth: While the marketplace may be contracting, we’re investing in our support teams to help you sustain growth in a competitive industry.
More Touchpoints, More Success: With expanded support, you’ll be better positioned to make informed decisions and optimize your investment in AIQ.Together, we’ll navigate the challenges ahead, making your goals our mission.
Each service level is crafted to ensure small, mid, and large-size businesses have what they need to achieve sustained growth and profitability, even in today’s competitive marketplace.
Self-Service Accounts: Independent success monitoring with access to key resources.
Success Accounts: Comprehensive starter support with added features.
*For questions on support upgrades, reach out to our team via live chat, weekdays 10AM-4PM EST.
Independent success monitoring with access to key resources
• Live 1:1 Platform Onboarding
• Best In Class - Loyalty & Marketing Guides
• Marketing/Product Growth Support
• AIQ Academy Access
• Live Chat & Technical Support
• Dedicated ROI Reports
Comprehensive starter support with added features (67% of accounts will now receive a dedicated touchpoint)
• Live 1:1 Platform Onboarding
• Best In Class - Loyalty & Marketing Guides
• Marketing/Product Growth Support
• Dedicated Customer Success Manager
• Monthly CSM Insights
• AIQ Academy Access
• Live Chat & Technical Support
• Dedicated ROI Reports
Enhanced touchpoints for ongoing support and growth. (*Previously Support Type, Pro / Pro Plus)
• Live 1:1 Platform Onboarding
• Best In Class - Loyalty & Marketing Guides
• Quarterly Business Reviews NEW
• Marketing/Product Growth Support ENHANCED
• Dedicated Customer Success Manager
• Bi-Weekly CSM Insights
• AIQ Academy Access
• Live Chat & Technical Support
Maximum engagement with dedicated support and strategy-driven resources.
• Live 1:1 Platform Onboarding
• Best In Class - Loyalty & Marketing Guides
• Quarterly Business Reviews
• Marketing/Product Growth Support
• Dedicated Customer Success Manager
• Bi-Weekly CSM Insights
• AIQ Academy Access
• Live Chat & Technical Support
• Annual Experience Feedback