Enhanced Support Model | Priority Support from the AIQ Team

Your Goals, Our Mission

We understand the challenge of connecting with customers in a competitive market. While others scale back, we’re expanding our customer success department to help you thrive.

Our upgrade means a +67% increase in customers receiving dedicated support monthly, ensuring your team gets personalized help exactly when needed. This drives stronger engagement, advanced analytics insights, and lasting loyalty.

‍67% More Support: A significant increase in monthly customer touchpoints, bringing more personalized and consistent support.

‍Commitment to Growth: While the marketplace may be contracting, we’re investing in our support teams to help you sustain growth in a competitive industry.

‍More Touchpoints, More Success: With expanded support, you’ll be better positioned to make informed decisions and optimize your investment in AIQ.Together, we’ll navigate the challenges ahead, making your goals our mission.
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AIQ’s New Model For Success

Each service level is crafted to ensure small, mid, and large-size businesses have what they need to achieve sustained growth and profitability, even in today’s competitive marketplace.

‍Self-Service Accounts: Independent success monitoring with access to key resources.

‍Success Accounts: Comprehensive starter support with added features.

*For questions on support upgrades, reach out to our team via live chat, weekdays 10AM-4PM EST.
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Self-Service Accounts

Independent success monitoring with access to key resources
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• Live 1:1 Platform Onboarding
• Best In Class - Loyalty & Marketing Guides
• Marketing/Product Growth Support
• AIQ Academy Acces
‍• Live Chat & Technical Support
• Dedicated ROI Reports

Success Accounts

Comprehensive starter support with added features (67% of accounts will now receive a dedicated touchpoint)
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• Live 1:1 Platform Onboarding
• Best In Class - Loyalty & Marketing Guides
• Marketing/Product Growth Support
• Dedicated Customer Success Manager
• Monthly CSM Insights
• AIQ Academy Access
• Live Chat & Technical Support
• Dedicated ROI Reports

Premium Success Accounts

Enhanced touchpoints for ongoing support and growth. (*Previously Support Type, Pro / Pro Plus)
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• Live 1:1 Platform Onboarding
• Best In Class - Loyalty & Marketing Guides
• Quarterly Business Reviews NEW
• Marketing/Product Growth Support ENHANCED
• Dedicated Customer Success Manager
• Bi-Weekly CSM Insights
• AIQ Academy Access
• Live Chat & Technical Support

Enterprise Accounts