Tattle is a customer experience management platform that helps restaurants and retailers collect post-purchase feedback, identify operational issues, and improve guest satisfaction through automated surveys and insights.
The AIQ and Tattle integration connects customer feedback with marketing and loyalty workflows. Retailers can use Tattle’s experience data to trigger personalized outreach, re-engage dissatisfied customers, and segment audiences based on satisfaction trends and feedback sentiment.
Feedback-Driven Campaigns: Trigger AIQ email or SMS flows based on Tattle feedback scores (e.g., poor experience = apology + offer).
Customer Segmentation: Build audiences in AIQ using satisfaction data—such as NPS, CSAT, or specific issue types—from Tattle.
Loyalty Recovery: Offer bonus points or targeted winback messages to unhappy customers captured in Tattle surveys.
Close the Loop: Automate personalized follow-ups from AIQ when negative feedback is submitted through Tattle.
Performance Insights: Analyze marketing effectiveness alongside customer satisfaction trends to fine-tune campaign strategy.
Multi-Location Support: Segment by location-level Tattle insights to tailor outreach and loyalty incentives accordingly.