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Tattle

Customer experience improvement platform

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About Tattle

Tattle is a customer experience management platform that helps restaurants and retailers collect post-purchase feedback, identify operational issues, and improve guest satisfaction through automated surveys and insights.

AIQ & Tattle

The AIQ and Tattle integration connects customer feedback with marketing and loyalty workflows. Retailers can use Tattle’s experience data to trigger personalized outreach, re-engage dissatisfied customers, and segment audiences based on satisfaction trends and feedback sentiment.

Use Cases

Feedback-Driven Campaigns: Trigger AIQ email or SMS flows based on Tattle feedback scores (e.g., poor experience = apology + offer).
Customer Segmentation: Build audiences in AIQ using satisfaction data—such as NPS, CSAT, or specific issue types—from Tattle.
Loyalty Recovery: Offer bonus points or targeted winback messages to unhappy customers captured in Tattle surveys.
Close the Loop: Automate personalized follow-ups from AIQ when negative feedback is submitted through Tattle.
Performance Insights: Analyze marketing effectiveness alongside customer satisfaction trends to fine-tune campaign strategy.
Multi-Location Support: Segment by location-level Tattle insights to tailor outreach and loyalty incentives accordingly.