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AIQ Flows let you design and run automations that connect messaging, loyalty, and your entire tech stack in real time. Trigger journeys from customer behavior, commerce activity, and partner data, automatically reward engagement with points or discounts, and use optional AI-driven conditions to split or route customers based on external signals.
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AIQ Flows let you take loyalty actions directly inside customer journeys, making rewards part of the experience instead of a follow-up.
You can automatically gift loyalty points or issue discounts based on customer behavior and flow conditions, reinforcing engagement at the exact moment it matters and driving repeat visits, higher spend, and long-term retention.
For teams that want to go beyond traditional rules, AIQ Flows offer optional AI condition nodes that can be used to split or route journeys based on external or unstructured data. These conditions make it possible to adapt flows using signals like weather, market changes, or other dynamic inputs, unlocking more responsive and context-aware automation.
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AIQ Flows support flexible timing and logic, allowing journeys to unfold over minutes, hours, or days based on how customers engage.
You can combine real-time triggers with conditional logic to control when actions occur, creating automation that feels intentional, relevant, and perfectly timed without manual intervention.
Orchestrate customer journeys across all of your messaging channels from a single automation. Send email and SMS, trigger wallet pass notifications, deliver voice drops, browser push notifications, and mobile push... all within the same flow.
By connecting multiple channels into one journey, you can meet customers where they are and maintain a consistent experience as they move between touchpoints.
Every flow includes built-in analytics that show how customers move through each journey and what it drives for your business. Track engagement, drop-off points, revenue impact, loyalty rewards issued and redeemed, and overall performance to continuously optimize automation and clearly demonstrate ROI.
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COMING SOON
Flows connect directly to your POS, ecommerce platform, and partner tools, allowing real customer activity to trigger automation instantly. Purchases, carts, product interactions, signups, opt-ins, and wallet pass activity can all start or influence a journey, ensuring your messaging and rewards respond to behavior as it happens — not hours or days later.