Your best budtender is remarkable at their job.
They read the room. They ask the right questions — not "what strain do you want?" but "what are you trying to feel?" They remember regulars. They talk someone out of the strongest thing on the shelf when it's not right for them, and into something they'll actually love. They build trust in under three minutes and turn a first-time visitor into a repeat customer.
The problem isn't your staff. The problem is that your staff can only be in one place at a time. And your online menu, where a growing percentage of your revenue is being decided, doesn't have one.
That's the gap Terpli, AIQ's AI Sales Agent, was built to fill. Not to replace the experience your team creates, but to extend it to every digital touchpoint your customers reach before they ever walk through the door.
A lot of operators hear "AI Sales Agent" and picture a chatbot that pops up and annoys people. That's not what this is.
Terpli lives directly inside your ecommerce menu. It doesn't redirect shoppers to a different page or interrupt the browsing experience, it sits within it, embedded as a widget or inline experience, and activates when a shopper needs guidance. When they're ready, it asks a few simple questions: what product type they're interested in, what effect they're looking for, how potent they want it, and what they're willing to spend. From there it uses COA-backed chemistry data and verified SKU-level reviews from your actual customers to surface a personalized recommendation from your live inventory.
It integrates with AIQ Ecommerce, Flowhub, Jane, Blaze, and more. No dev resources required. No disruption to your current setup. Most retailers are live within days.
Think of it as the online equivalent of walking up to your counter and having your best team member say: "Hey! Tell me what you're looking for and I'll point you in the right direction."
Here's where Terpli gets interesting for operators who are already running AIQ campaigns. Most marketing funnels in cannabis look like this: you spend money on campaigns, SMS, email, and loyalty to get a shopper back to your menu. Then the funnel hands off to the menu itself, and most menus are a dead end.
The shopper gets an SMS from an AIQ campaign. They click through. They land on 300 products. Nobody meets them there. The campaign did its job. The menu didn't.
Terpli closes that gap. It's the layer between the campaign that brought the shopper in and the transaction that captures the revenue. In funnel terms:
Awareness → Consideration → Decision
AIQ drives awareness and consideration. Terpli owns the decision moment. Together, the loop closes, and when it does, every piece of the funnel performs better because the last mile is no longer a friction point.
When a shopper who came in through an AIQ campaign gets guided to the right product, leaves a review, earns loyalty points, and comes back, that's not just a conversion. That's a compounding customer relationship. The review feeds into better future recommendations. The loyalty data feeds back into more targeted campaigns. The whole system gets smarter.
This is the part most operators don't expect: Terpli doesn't compete with your budtenders. It makes them more effective.
Your in-store team's most common friction isn't complicated questions from knowledgeable customers. It's the basics, first-timers who don't know where to start, online shoppers who didn't do any research and show up with a screenshot of something they half-remember, or customers who bought the wrong thing last time and aren't sure why.
When Terpli handles guidance and discovery online, before they arrive, your staff spends more time on the conversations they're actually good at. The product knowledge. The relationship. The upsell. The nuanced recommendation that goes beyond what an algorithm surfaces.
And for customers who come in from Terpli-guided sessions online? They arrive having already found something they're interested in. They've answered the key questions. They're not starting from zero. That's a better experience for the customer and a better starting point for your team.
Terpli works out of the box, but operators who get the most from it treat it as an active tool rather than a passive one. A few things that make a real difference:
Turn on loyalty integration from day one. When Terpli is connected to your AIQ loyalty program, shoppers earn points for recommendations and reviews. This is the single fastest way to build your review dataset, and a richer review dataset means more accurate recommendations from session one for every new shopper.
Use a QR flyer in-store. Generate a branded QR code you can print and place at your counter or in your waiting area. Customers who are browsing in-store can pull up the recommendation experience while they wait. It extends Terpli's reach beyond your website and gives budtenders a natural handoff for customers they don't have time to spend thirty minutes with.
Set up the pop-up. Terpli's pop-up feature triggers automatically for shoppers who arrive on your menu and start browsing without engaging. Mobile shopping is nearly 60% of all online cannabis orders, the pop-up catches those sessions before they slip away. It takes two minutes to configure and operators report it engaging significantly more customers than the widget alone.
Let the A/B testing run. Terpli's white-label plugin lets you test different welcome messages, "Find your cannabis match," "Take our quick quiz," "Need a recommendation?" to find the phrase that actually gets your customers to engage. Different audiences respond differently. The data tells you which phrase pays.
4/20 is the highest-traffic day of the year. It's also the day when your online menu will be visited by the highest concentration of shoppers who have the least idea what they want, first-timers, occasional buyers, curious consumers who saw a promotion and figured they'd try.
These are exactly the shoppers Terpli was designed for. They don't want to browse 300 products. They want someone to ask them what they're looking for and point them somewhere. On 4/20, your staff can't scale to meet that demand online. Terpli can.
Operators who activate Terpli before April 20th aren't just set up for a stronger revenue day. They're set up to capture the behavioral data from their highest-traffic event of the year, every guided session, every review, every preference logged, and feed it into a smarter system for every day that follows.
That data doesn't disappear after the holiday. It compounds.
See what this looks like on your menu.
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