Know your customers, and what your programs are worth.
See who your shoppers are, how loyal they are, and how your loyalty program, app, and Voice AI perform.
Book a demoCustomer insightsExample
Juniper Coffee & Company
ExampleCustomer lifecycle
Customers in this example1,400
New customers240
Returning customers980
Buying less often180
Buying less oftenAudience example
180 customer profilesIllustrative figures. Not customer results.
Retention is a number you can move.
Lifecycle and loyalty data show who’s slipping away while there’s still time to bring them back.
DemographicsExample
Juniper Coffee & CompanyWho shops with Juniper
ExampleAge groupsShare of example profiles
18-24
18%
25-34
36%
35-44
28%
45+
18%
0%100%
GenderExample profiles
- Women
- 51%
- Men
- 45%
- Not specified
- 4%
LocationExample profiles
- Downtown
- 52%
- Riverside
- 31%
- Lakeside
- 17%
Illustrative figures. Not customer results.
What your programs are worth.
- Loyalty
- Membership, engagement, revenue impact, and store breakdowns.
- Mobile app
- App engagement, plus discount, loyalty, referral, and review activity.
- Voice AI
- Call reasons, resolutions, transcripts, and recordings.
Program insightsExample
Loyalty programOctober · Example
- Members
- 960
- Engaged members
- 620
- Member revenue
- $12,480
| Store | Members | Member revenue |
|---|---|---|
| Downtown | 540 | $7,200 |
| Riverside | 420 | $5,280 |
Example members, engagement and revenue. Not customer results.
Mobile appOctober · Example
Active app members320
| Activity | Example events |
|---|---|
| Discount activity | 68 |
| Loyalty activity | 152 |
| Referral activity | 24 |
| Review activity | 16 |
Illustrative app engagement and events. Not customer results.
Voice AIOctober · Example
Calls90
Resolved74
Follow-up16
Call reasonsExample calls
- Store hours
- 45
- Order status
- 28
- Other reasons
- 17
Example transcript
CustomerCan I check your hours?
Voice AIWe’re open from 8 am to 6 pm today.
Example call recording1:12
Illustrative call data and transcript. No recording is played.